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Cancellations

Flight cancellations only occur as a result of extraordinary circumstances‚ such as weather‚ terrorist and security alerts‚ strike actions and unexpected flight safety checks. In such circumstances‚ we will do our best to re-schedule your flight as soon as possible or in worse case scenarios‚ offer full refunds. If you wish to claim a refund due to any of these extraordinary circumstances‚ please email: bookings@eastafrican.com

Delays

We do our best to keep our flights on time‚ but sometimes we experience delays for reasons that are beyond our control. If we have to change the timing of a departure due to maintenance issues‚ we will endeavour to contact you as soon as possible to give warning. Please ensure you give us accurate contact details when making your booking. Unplanned delays are unfortunate‚ but we will still do our best to keep you informed and get services back up and running as soon as possible.

We are not able to accept responsibility for missed onward connections as a result of any delays or cancellations.

Missed flights

We regret that we will not be able to offer refunds in the event of passengers either missing their flight or being unable to fly due to any change in personal circumstances.

 

For more details please read our terms and conditions